Returns & Refund Policy

At Paige's Crochet, we strive to ensure every order arrives safely and as expected. Please read our returns and refund policy carefully before making a purchase.

Change of Mind

We do not accept returns, exchanges, or refunds for change of mind purchases. Please choose carefully before placing your order.

Items Damaged in Transit

If your order arrives damaged during transit, please contact us as soon as possible.

To assess your claim, you must provide:

• Clear photographs of the damaged item(s).

• Photographs of the packaging, including any visible damage.

• Any other information requested to assist with lodging a claim with the shipping carrier.

This information is required so we can investigate the damage and lodge a claim with Australia Post where applicable.

Missing Parcels

If your parcel is believed to be missing, we will first lodge an investigation with Australia Post.

Once Australia Post has completed its investigation, we will determine the most appropriate resolution, which may include a replacement or refund where appropriate.

Please note that any replacement or refund is provided at the discretion of Paige's Crochet following the outcome of the carrier's investigation. We reserve the right to refuse claims where there is reasonable evidence of misuse, fraudulent activity, or repeated abuse of our replacement and refund process.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product is faulty, not as described, or fails to meet the consumer guarantees provided by law, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.